Terms & Conditions

Changes to These Policies. Cannon VoIP reserves the right to update, modify, or replace these policies at any time at its sole discretion. Changes take effect immediately upon posting to the Cannon VoIP website. Continued use of any Cannon VoIP service following the posting of updated policies constitutes acceptance of those changes. The most current version will always be available at cannonvoip.com/terms-and-conditions.

This document is comprised of multiple interconnected operational policies. In the event of an explicit conflict or ambiguity between Section 3 (Sales and Service Policy) or Section 5 (VoIP Business Phone System Terms of Service) and any other section, the specific terms of Section 5 shall govern and control exclusively with respect to the delivery, billing, and regulation of VoIP and telecommunications services.

Privacy Policy

Last Updated: June 23, 2026

1. Introduction

Cannon VoIP ("we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our services, including our business phone systems, cloud communications, faxing, contact center, and related telecommunications solutions.

2. Information We Collect

We collect and process the following types of personal data when you interact with our services:

• Contact Information, such as name, email address, phone number, and business details.
• Usage Data, such as website interactions and IP addresses.
• Payment Information, which is processed securely by third-party payment processors. We do not store or collect banking details directly.
• Communications Content Data, such as call recordings, voicemail transcriptions, text messages, fax messages, and related service content where applicable.
• Any other information you provide voluntarily.

3. How We Use Your Data

We use your data strictly for business operations, including:

• Managing accounts and processing transactions.
• Providing customer support and service improvements.
• Delivering and maintaining VoIP, messaging, faxing, contact center, and related communications services.
• Legal and regulatory compliance.
• CRM, invoicing, and billing operations.
• Miscellaneous integrations necessary to provide our services.

4. Data Storage and Security

All data is stored securely in the United States. We do not sell, trade, or share personal information for marketing purposes. We implement industry-standard security measures, including encryption, secure access controls, and firewalls, to protect personal data. While we take reasonable precautions, no system is entirely secure, and we encourage users to protect their personal information online.

5. Third-Party Services

We use third-party service providers, such as CRM platforms, invoicing systems, payment processors, and communications infrastructure providers, to facilitate our business operations. These providers are contractually obligated to process personal data securely and only for the purposes specified by Cannon VoIP.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements. Standard retention periods are:

• Customer account information: retained while the account is active plus 3 years after closure for legal obligations.
• Payment records: retained for 7 years for financial and tax compliance.
• Analytics and usage data: retained for 2 years to improve services, then anonymized.
• Communications records, such as call logs, voicemail, and message data: retained as needed to deliver services and satisfy contractual, legal, and operational requirements.

7. User Rights

Users have the following rights regarding their personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Deletion: You can request deletion of your personal data, subject to legal obligations.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Object or Restrict Processing: You can limit how your data is used.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.

If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or any other region with applicable privacy laws, you may have additional rights under those laws, including the right to file complaints with local regulatory authorities. To exercise any of these rights, contact us at legal@cannonvoip.com.

8. International Data Transfers

Cannon VoIP serves customers primarily in the United States and may also serve international customers. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU/UK customers and other international privacy laws where applicable. Data is primarily stored in the United States. Where personal data originating from the EEA or UK is transferred to the United States, such transfers are governed by the European Commission's approved Standard Contractual Clauses (SCCs) or other valid transfer mechanisms. We will seek explicit consent where required by law.

9. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request details about the categories and specific pieces of personal information we collect.
• Request deletion of their personal data, subject to legal and operational exceptions.
• Opt out of the sale of personal data.

We do not sell personal data. To submit a CCPA request, email legal@cannonvoip.com with the subject line "CCPA Request." We will verify your identity before processing any request.

10. Complaints About Data Handling

If you believe we have not handled your personal data in accordance with this Privacy Policy, contact us at legal@cannonvoip.com. If you are not satisfied with our response, you may also contact your local data protection authority.

11. Use of Artificial Intelligence

We may use AI technologies to enhance our services, including data analysis and customer support. We are committed to ensuring that our use of AI complies with applicable laws and regulations, including relevant U.S. state laws and, where applicable, international requirements. We prioritize transparency, fairness, and privacy in all AI-driven processes.

12. Collections and Legal Enforcement

If an account becomes past due, we may share necessary personal and financial data with debt collection agencies, attorneys, or legal representatives to facilitate the collection of outstanding invoices, in accordance with applicable laws and contractual obligations.

13. Customer Proprietary Network Information (CPNI)

Cannon VoIP collects and uses Customer Proprietary Network Information (CPNI) as defined under the Communications Act and FCC regulations (47 C.F.R. Part 64). CPNI includes information related to the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services, as well as related billing information. Cannon VoIP uses CPNI solely to provide and improve the services you have subscribed to, and does not share CPNI with third parties for marketing purposes without your consent. You have the right to restrict Cannon VoIP's use of your CPNI for purposes beyond your current service. To opt out or submit a CPNI-related request, contact us at legal@cannonvoip.com. Cannon VoIP will notify customers of their CPNI rights no less than annually in accordance with FCC requirements.

14. Data Breach Notification

In the event of a security breach that compromises your personal data, we will notify you and applicable regulators without unreasonable delay, as required by law.

15. Privacy Policy Contact Information

Legal & Privacy: legal@cannonvoip.com
Billing: billing@cannonvoip.com
Support: support@cannonvoip.com
Phone: 817-973-1570
Address: Cannon VoIP LLC, 950 Post and Paddock Rd, Grand Prairie, TX 75050

Return and Refund Policy

Last Updated: June 23, 2026

Cannon VoIP ("we," "our," or "us") offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise as detailed below. Customers may obtain additional details from their dedicated account manager or by contacting Cannon VoIP Customer Support at 817-973-1570 or legal@cannonvoip.com.

Return Restrictions

1. Defective Product Returns. Customers may return most defective products directly to us within fifteen (15) days of the invoice date and receive, at our option, credit, replacement, exchange, or repair. After fifteen (15) days, only the manufacturer warranty applies.

2. Non-Defective Product Returns. Customers may return most non-defective products within thirty (30) days of the invoice date and receive, at the customer's option, credit or exchange. A minimum 15% restocking fee will be deducted from any such credit or exchange.

• Condition Requirements: Items must be returned in like-new condition, free from visible signs of wear including scratches, dents, or other cosmetic damage.
• Packaging Requirements: Opened products may be returned, but all original items must be included, including manuals, accessories, cables, and warranty cards. Devices cannot be opened or tampered with; only the outer box may be opened.

3. DOA (Dead on Arrival) Products. If a product arrives non-functional, customers must notify Cannon VoIP within fourteen (14) days of delivery to receive an expedited replacement.

4. Restricted, Repair-Only Returns. Certain products are eligible only for repair and not for exchange, replacement, or credit. These must be returned directly to the manufacturer or taken to an authorized service center. Contact Cannon VoIP Customer Support for more information.

5. Restricted, Manufacturer-Only Assistance. Some products cannot be returned to Cannon VoIP under any circumstances and must be handled directly with the manufacturer. Contact Cannon VoIP Customer Support for guidance.

6. Special Orders and Custom-Manufactured Products. Special Orders: Products that are specially ordered may be non-returnable or subject to additional restrictions provided at the time of sale. Custom-Manufactured Products: Any product that is custom-manufactured, modified, or built-to-order is not eligible for return under any circumstances.

7. Return of Software or DVDs. Refunds are available only for unopened, undamaged software and DVD movies returned within thirty (30) days of the invoice date. Defective software or DVDs may be exchanged for the same title if returned within thirty (30) days. Multiple software licenses may be returned only if authorized in advance by the manufacturer and returned within thirty (30) days of the invoice date.

8. Non-Returnable Items. The following items cannot be returned under any circumstances:

• Consumables, such as batteries, cables, and adapters.
• Custom-configured or modified equipment.
• Custom-manufactured products, including built-to-order items, specialized hardware, or custom fabrication.
• Products with missing or tampered serial numbers.
• Software or DVDs that have been opened.
• Products classified as Manufacturer-Only Assistance.

Customer Shipment of Returned Merchandise

Return Merchandise Authorization (RMA) Number. No returns will be accepted without an RMA number issued by Cannon VoIP. To obtain an RMA, customers must provide their customer name, invoice number, product serial number, and a description of the issue. Customers have five (5) days to return a product after an RMA is issued. Unauthorized returns may be refused.

Returned Products Must Be Complete. All products must be returned 100% complete, including original boxes, packing materials, manuals, and accessories. A minimum 15% restocking fee applies to incomplete returns.

Responsibility for Shipping Costs. Customers are responsible for return shipping costs. Cannon VoIP will cover shipping costs for replacements or exchanges and will match the customer's shipping method.

Customer Shipping Insurance. Customers are strongly advised to purchase full shipping insurance and use a carrier that provides proof of delivery. Cannon VoIP is not responsible for lost or damaged return shipments.

Merchandise Damaged in Transit

If a package arrives damaged, customers should refuse delivery. If delivery is accepted, customers must note the damage on the carrier's record, save the merchandise and all packaging in original condition, and notify Cannon VoIP within fifteen (15) days to arrange for carrier inspection and pickup. Failure to report damage within 15 days will result in the merchandise being deemed accepted as-is. Missing items must be reported within fourteen (14) days of delivery.

Refunds and Credits

Refunds will be issued to the original payment method. If the original payment method is unavailable, refunds will be issued via check. Store credits issued by Cannon VoIP must be used within one (1) year from the date of issuance. Unused credits expire automatically.

Warranty Assistance

For warranty-related issues, contact our support team at support@cannonvoip.com.

Sales and Service Policy

Last Updated: June 23, 2026

These terms and conditions of product sales and service projects are limited to those contained herein. Any additional or different terms in any form delivered by Customer are hereby deemed material alterations and are rejected. By accepting delivery of products or engaging Cannon VoIP to perform services, Customer agrees to be bound by and accepts these Terms and Conditions.

1. Acceptance and Agreement

These Terms and Conditions constitute a binding contract between Customer and Cannon VoIP ("Seller") and are referred to as this "Agreement." Customer accepts this Agreement by making a purchase, placing an order, approving a quote, or engaging Seller to perform any Services. These Terms and Conditions are subject to change without prior notice, except that the Terms and Conditions in effect at the time Customer places an order or approves a Statement of Work will govern that transaction. Electronic signatures and copies of signatures sent via electronic means are the equivalent of written and signed documents.

2. Governing Law

THESE TERMS AND CONDITIONS, ANY STATEMENTS OF WORK, THE SERVICES HEREUNDER, AND ANY SALE OF PRODUCTS HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION, OR LITIGATION WILL BE BROUGHT EXCLUSIVELY IN TARRANT COUNTY, TEXAS, AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED THEREIN AND WAIVES THE RIGHT TO CHANGE VENUE. Any action brought by Customer arising out of or related to these Terms and Conditions must be instituted within 6 months after the cause of action has arisen. Any action brought by Cannon VoIP arising out of or related to the collection of unpaid invoices, amounts owed, or any other monetary obligation of Customer must be instituted within 5 years after the cause of action has arisen. These limitation periods supersede any otherwise applicable statute of limitations to the fullest extent permitted by law.

3. Title and Risk of Loss

If Customer provides their own carrier account number, title and risk of loss pass to Customer upon delivery to the carrier (F.O.B. Origin, freight collect). For all other shipments, title and risk of loss pass upon delivery to the specified destination (F.O.B. Destination, freight prepaid and added). Title to software remains with the applicable licensor(s).

4. Services

Services provided by third parties, including extended warranty service by manufacturers, are sold by Cannon VoIP as distributor or sales agent ("Third Party Services"). For Third Party Services, the third party is the contracting party responsible for service delivery, and Customer will look solely to that third party for any loss, claims, or damages. Cannon VoIP and its affiliates are hereby released from any and all claims arising from or relating to Third Party Services.

5. Customer Cooperation

Customer agrees to cooperate with Cannon VoIP in connection with performance of Services by providing: (i) timely responses to inquiries and requests for approvals and authorizations, (ii) access to information or materials reasonably requested, including physical and computer access to Customer's systems, and (iii) all Required Consents necessary for Cannon VoIP to provide the Services. Customer acknowledges that the Services are dependent upon the completeness and accuracy of information provided by Customer.

5A. Fair Use and High-Usage Policy

Any "unlimited" domestic talk or text capabilities included with the VoIP User License or Light-Use Extension License are intended solely for normal, interactive business communications.

Consistent with Cannon VoIP's service tiering, if a standard phone extension is utilized in a call-center style capacity or experiences continuous heavy usage exceeding a six (6) hour daily average within a billing cycle, a $5.00 per-extension monthly surcharge will be assessed to offset increased carrier operational costs. Sporadic or isolated high-usage days will not trigger this surcharge.

Notwithstanding the high-usage surcharge framework, usage that indicates automated, non-human interception—including but not limited to continuous autodialing, telemarketing scripts, continuous call forwarding loops, or broadcast fax spamming—remains strictly prohibited under this Acceptable Use Policy and may result in immediate service suspension or account termination.

6. Access to Customer Premises

When Services are performed at Customer's place of business, Cannon VoIP will attempt to perform such Services within Customer's normal business hours unless otherwise agreed. Customer agrees to maintain adequate insurance coverage to protect Cannon VoIP and Customer's premises, and to indemnify and hold Cannon VoIP harmless from any loss, cost, damage, or expense arising out of product liability, personal injury, or property damage occurring at such location in connection with the performance of Services, other than solely as a result of Cannon VoIP's gross negligence or willful misconduct.

7. Payment, Taxes, and Regulatory Fees

Orders are not binding upon Cannon VoIP until accepted. Customer agrees to pay the total purchase price for Products plus applicable shipping charges. Invoices are due and payable within the time period specified on the invoice. Customer agrees to pay interest on all past-due sums at the lower of two percent (2%) per month or the highest rate allowed by law.

Taxes and Regulatory Fees: Customer is responsible for all applicable sales, use, transaction, excise, or similar commercial taxes. Furthermore, as a telecommunications provider, Cannon VoIP is mandated or permitted to pass through specific regulatory fees. Customer agrees to pay all applicable Federal Universal Service Fund (FUSF) charges, state/local E911 surcharges, and regulatory cost recovery fees. These telecom-specific assessments will be listed as separate line items on invoices and may fluctuate month-to-month based on regulatory shifts or government mandates.

In the event of a payment default, Customer will be responsible for all costs of collection, including court costs, filing fees, and attorneys' fees. Cannon VoIP reserves the right to suspend Services until payment is received.

7A. Regulatory Fee Enforcement and Customer Indemnity

Because local E911 surcharges, Federal Universal Service Fund (FUSF) contributions, and related regulatory assessments are statutory pass-through obligations mandated by government authorities, timely payment of these line items is non-negotiable. If Customer fails to remit, objects to, or defaults on any telecom-specific taxes or regulatory assessments billed by Cannon VoIP, Customer explicitly agrees to assume direct financial liability for those amounts. Customer further agrees to fully indemnify, defend, and hold harmless Cannon VoIP from any back-assessments, state tax audit penalties, interest charges, or statutory fines levied against Cannon VoIP by any local, state, or federal agency as a direct result of Customer's unpaid or defaulted regulatory allocations.

8. Export Sales

Customer agrees that it will not divert, use, export, or re-export any items contrary to United States law. Customer expressly acknowledges that it will not export, re-export, or provide items to any entity or person within any country subject to United States economic sanctions imposing comprehensive embargoes without prior U.S. Government authorization.

9. Warranties

Cannon VoIP is not the manufacturer of the Products purchased hereunder, and the only warranties offered are those of the manufacturer, not Cannon VoIP or its affiliates. Cannon VoIP and its affiliates hereby expressly disclaim all warranties either express or implied, related to Products, including any warranty of title, accuracy, merchantability, or fitness for a particular purpose. Cannon VoIP warrants that the Services will be performed in a good and workmanlike manner. Customer's sole remedy for a Services warranty breach is, at Cannon VoIP's option, re-performance or a refund of amounts paid for the non-compliant portion, provided Customer notifies Cannon VoIP in writing within five (5) business days after performance. Customer shall be solely responsible for daily backup and protection of its data and software.

10. Pricing Information and Availability Disclaimer

Cannon VoIP reserves the right to make adjustments to pricing, Products, and Service offerings for reasons including, but not limited to, changing market conditions, Product discontinuation, Product unavailability, and manufacturer or supplier price changes. All orders are subject to Product availability and the availability of personnel to perform the Services.

11. Limitation of Liability

UNDER NO CIRCUMSTANCES WILL CANNON VOIP, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS, REVENUES, OR SAVINGS. IN THE EVENT OF ANY LIABILITY INCURRED BY CANNON VOIP, THE ENTIRE LIABILITY FOR DAMAGES FROM ANY CAUSE WHATSOEVER WILL NOT EXCEED THE LESSER OF THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM, OR $50,000.

12. Confidential Information

Each party agrees to hold the other party's Confidential Information confidential for a period of three (3) years following the date of disclosure and to do so in a manner at least as protective as it holds its own Confidential Information of like kind. Confidential Information does not include information that becomes known to the public through no act of the receiving party, was lawfully known to the receiving party, or is independently developed without access to such information.

13. Termination

Either party may terminate performance of a Service or Statement of Work for cause if the other party fails to cure a material default within the applicable cure period. After written notice, the notified party will have thirty (30) days to remedy its performance except that it will only have ten (10) days to remedy any monetary default. In the event of termination, Customer will pay Cannon VoIP for all Services performed and expenses incurred up to and including the date of termination.

13A. Auto-Renewal

Service agreements automatically renew on a month-to-month basis unless cancelled with at least thirty (30) days' written notice.

14. Arbitration

Any claim, dispute, or controversy arising from or relating to the Products, the Services, the interpretation or application of these Terms and Conditions or any Statement of Work, or the breach, termination, or validity thereof will be resolved exclusively and finally by binding arbitration conducted pursuant to the Rules of the American Arbitration Association. Customer agrees that any disputes shall be resolved on an individual basis only, and Customer waives any right to bring or participate in any class, collective, or representative action. The arbitration will take place exclusively in Tarrant County, Texas.

15. Texting and Phone Terms of Service

By opting into our text messaging service, you agree to receive SMS/MMS messages from Cannon VoIP. Messages may include job follow-up information, billing notices, and other relevant communications. You can opt out at any time by texting "STOP." Reply "HELP" for assistance. Message and data rates may apply. Expect to receive 1-10 messages per month. Mobile carriers are not responsible for delayed or undelivered messages.

16. Electronic Service of Legal Documents

Customer agrees that Cannon VoIP may serve legal notices, including formal demands, collections-related communications, or arbitration/litigation documents, electronically using the most recently provided contact information, including email addresses. Such electronic service will constitute valid and binding service in lieu of physical delivery or formal process, to the extent permitted by applicable law.

17. Right to Refuse or Discontinue Service

Cannon VoIP reserves the right, at its sole discretion and without obligation to disclose reasoning, to permanently place any individual or business on a Do Not Service list. Cannon VoIP further reserves the right to cancel, refuse, or limit any order or engagement at its sole discretion, including but not limited to suspected fraud, misuse, pricing errors, or service unavailability.

18. Photographic and Video Documentation

Cannon VoIP reserves the right to capture photo and/or video documentation of worksites, installations, equipment, and environments before, during, or after service delivery for purposes including internal records, quality control, training, portfolio development, and marketing.

19. No Reliance on Verbal Representations

Customer acknowledges that no oral or informal representations by Cannon VoIP or its representatives shall be binding unless expressly incorporated into a signed written agreement.

20. Indemnification

Customer agrees to indemnify, defend, and hold harmless Cannon VoIP and its affiliates, officers, agents, and employees from any third-party claims, losses, liabilities, damages, costs, and expenses arising from or relating to Customer's misuse of services, breach of contract, or violation of applicable law.

21. Force Majeure

Cannon VoIP shall not be liable for any delay or failure to perform caused by acts beyond its reasonable control, including natural disasters, war, terrorism, cyberattacks, labor disputes, pandemics, government action, or utility failures. Obligations may be suspended without liability during such events.

21A. Mandatory Federal Disaster Reporting Compliance (DIRS)

Notwithstanding the operational suspensions permitted under this Force Majeure provision, Customer acknowledges that Cannon VoIP is subject to strict Federal Communications Commission (FCC) mandates under the Disaster Information Reporting System (DIRS). In the event of a government-declared state of emergency, natural disaster, or catastrophic network failure, Cannon VoIP is statutorily required to submit daily network infrastructure status and outage reports directly to federal authorities. Customer agrees to promptly cooperate with and provide any necessary localized status data requested by Cannon VoIP to satisfy these mandatory federal reporting timelines, and explicitly acknowledges that such crisis-level compliance reporting does not constitute a waiver of the Force Majeure liability shields outlined above.

22. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms and Conditions, together with any accepted Quote or Statement of Work, constitute the entire agreement between the parties and supersede all prior understandings, representations, or agreements, whether written or oral.

24. Credits

Any credit issued by Cannon VoIP to Customer must be used within one (1) year from the date of issuance and may only be used for future purchases of Products and/or Services. Any credit or portion thereof not used within the one (1) year period will automatically expire.

Late Invoice Payment Policy

Last Updated: June 23, 2026

This Late Invoice Payment Policy governs the terms, fees, and consequences associated with late or unpaid invoices for services and/or products provided by Cannon VoIP LLC. By engaging with Cannon VoIP LLC, clients acknowledge and agree to the following terms:

1. Payment Terms

All invoices are due and payable in full on or before the invoice due date. Payment is considered received only when cleared funds are available in Cannon VoIP LLC's bank account. The mailing of checks, postmarked dates, or the initiation of ACH/wire transfers do not constitute timely payment. Clients are responsible for initiating payment in advance to account for bank processing time. Our bank typically clears payments within three (3) business days after receipt. Invoices delivered electronically are deemed received on the date of transmission.

2. Late Payment Fee

If full payment is not received within 14 calendar days after the invoice due date, a flat late fee of $45.00 will be assessed and added to the balance.

3. Monthly Interest on Overdue Balances

Starting on the 20th calendar day past the due date, a monthly interest charge of 2% will be applied to the total outstanding balance, including any late fees. Interest recurs monthly until the invoice is paid in full.

3A. Forfeiture of Discounts on Overdue Invoices

Any discounts, promotional pricing, negotiated reductions, or credits applied to an invoice are conditional upon timely payment. If an invoice remains unpaid thirty (30) calendar days past the original due date, all discounts applied to that invoice shall be automatically voided and removed, and the full, undiscounted invoice amount shall become immediately due and payable, retroactive to the original invoice date.

4. Application of Payments

Payments are applied in the following order:

• Outstanding late fees
• Accrued interest
• Principal invoice balance

5. Suspension of Services

Cannon VoIP enforces a tiered service suspension process for overdue VoIP accounts:

• Day 20 Past Due: An automated outbound voice prompt is applied to all phone lines on the account, informing callers that the account has a past-due balance. Inbound and outbound calling otherwise remains active.
• Day 30 Past Due: All inbound lines are terminated. Only outbound calls to 911 or applicable emergency services remain active. The account remains in this restricted state until the balance is paid in full and a reinstatement fee is applied.
• All other services, including product delivery and active projects, may also be paused or cancelled upon reaching 15 days past due.

Services will not be fully restored until the account is brought current, including all late fees, accrued interest, and any applicable reinstatement fees. Suspension of services does not relieve the Customer of its obligation to pay all outstanding amounts, late fees, and interest.

6. Collections and Legal Action

If payment is not received within forty-five (45) calendar days, Cannon VoIP LLC may pursue collection efforts, legal action, or referral to third-party collection agencies. The client is responsible for all associated costs, including attorney fees, court costs, and administrative fees.

7. Invoice Disputes

Clients must submit any dispute in writing within 7 calendar days of the invoice date. Failure to dispute within this period renders the invoice fully due and payable.

8. Returned Checks

Returned or dishonored checks will result in a $100.00 returned check fee, and the payment will be considered outstanding until replaced by cleared funds.

9. Accepted Payment Methods

Cannon VoIP LLC accepts the following payment methods:

• ACH / bank transfers
• Business checks
• Wire transfers
• Credit/debit cards (always accepted; Cannon VoIP covers the processing fee on transactions under $5,000)
• Cashier's checks

Cash is not accepted. Cannon VoIP reserves the right, at its sole discretion, to restrict accepted payment methods to cashier's checks, wire transfers, and credit/debit cards only if payment disputes, ACH returns, bounced checks, or similar payment integrity issues arise on an account. In such cases, ACH debits and business checks will no longer be accepted from that account until the restriction is lifted in writing by Cannon VoIP management.

10. Partial Payments

Partial payments made without written agreement do not satisfy any portion of the balance and will not stop collections or late penalties.

11. Payment Plans

Payment plans may be approved at the sole discretion of Cannon VoIP LLC and must be documented. Default on a plan voids the agreement and accelerates the full balance due, including penalties.

12. Reinstatement Fee

A reinstatement fee of $15.00 per extension will be assessed when VoIP services are restored following suspension due to non-payment. The reinstatement fee is capped at $500.00 regardless of the total number of extensions on the account. This fee is in addition to any outstanding invoice balances, late fees, and accrued interest, all of which must be paid in full before service is restored.

13. Auto-Renewal and Monthly Billing

Unless otherwise specified in a Statement of Work or written agreement, all service agreements with Cannon VoIP automatically renew on a month-to-month basis at the then-current rate upon expiration of any initial term. Customers wishing to cancel must provide written notice at least thirty (30) days prior to the renewal date. Continued use of services beyond the initial term constitutes acceptance of the renewal terms.

Monthly service fees are billed in advance and are due on the first (1st) of each month. If a Customer's invoice due date differs from the first of the month as established in their service agreement or onboarding documentation, charges will be assessed on that agreed-upon date instead. Cannon VoIP reserves the right to charge the payment method on file on the invoice due date for all recurring monthly services. Usage-based charges, including per-minute calling, international calling, toll-free usage, SMS/MMS overages, and similar variable fees, are billed in arrears based on actual usage during the prior billing period and will appear on the following month's invoice.

Failure to cancel within the required notice period will result in the Customer being charged for the next renewal period in full. Cannon VoIP does not issue prorated refunds for unused portions of a billing period following late cancellation notice. Cancellation of services does not relieve Customer of responsibility for any outstanding balances, charges already incurred, or fees accrued prior to the effective cancellation date.

14. Credit Terms Review

Cannon VoIP LLC may reassess and revise a client's credit terms or require prepayment at any time, especially in response to prior payment issues.

15. Administrative Hold on New Work

No new work will be initiated while any past-due balance remains unresolved. This includes previously approved quotes or scheduled projects.

16. Acceleration Clause

In the event of non-payment, breach of this policy, or consistent late payment history, Cannon VoIP LLC reserves the right to accelerate the full balance of all current and future invoices and declare it immediately due and payable.

17. No Refunds for Work in Progress

Invoices for completed or partially completed services are non-refundable once work has commenced, regardless of client project status.

18. Internal Delays Not a Defense

Client remains fully responsible for timely payment regardless of internal finance delays, third-party systems, or approval processes. For the avoidance of doubt, internal transitions, changes in Customer accounting personnel, or platform migrations do not toll, pause, or excuse the 14-calendar-day late fee window or subsequent interest accruals.

19. Electronic Service of Notice

Cannon VoIP LLC reserves the right to serve legal or financial notices electronically using the client's last known business email or other contact method provided at the time of engagement. This shall constitute valid and binding service of notice, to the extent permitted by law.

20. Non-Waiver Clause

Failure to enforce any part of this policy shall not be construed as a waiver of future enforcement rights.

21. Governing Law

This policy is governed by the laws of the State of Texas, with venue located in Tarrant County, Texas.

VoIP Business Phone System Terms of Service

Last Updated: June 23, 2026

1. Overview and Scope

This section governs the terms under which Cannon VoIP LLC provides VoIP (Voice over Internet Protocol) business phone system services, hosted PBX solutions, cloud communications, SIP trunking, faxing, unified communications, and all associated features and add-ons (collectively, "VoIP Services"). These terms apply to all customers who receive, use, or access VoIP Services from Cannon VoIP, whether provided directly or through a dealer or reseller partner.

2. Service Description

Cannon VoIP provides hosted business phone system services including but not limited to:

• Hosted PBX / Cloud PBX: Business phone system hosted on Cannon VoIP infrastructure, including auto attendants, extensions, call routing, voicemail, and ring groups.
• SIP Trunking: Session Initiation Protocol trunks for use with customer-owned or third-party PBX systems.
• Direct Inward Dialing (DID) Numbers: Local, toll-free, and vanity phone numbers assigned to Customer's account.
• Unified Communications: Integration of voice, video, messaging, presence, and conferencing into a single platform.
• Cloud Fax: Digital fax transmission and receipt services.
• Contact Center / Call Center Features: Queues, IVR, call recording, real-time dashboards, and reporting.
• VoIP Mobile App: Softphone application for iOS and Android devices.
• Call Recording: Optional or required recording of inbound and/or outbound calls.
• SMS/MMS Business Messaging: Text messaging services associated with business phone numbers.
• E911 Services: Emergency calling functionality as described in Section 5.8.
• Add-On Services: Any additional features, integrations, or services as quoted and provisioned.

3. Service Activation and Provisioning

VoIP Services are activated following Customer's approval of a quote and receipt of payment or a signed onboarding agreement. Customer must complete all required onboarding documentation, including the VoIP Onboarding Form, prior to service activation. Cannon VoIP will provision services in commercially reasonable timeframes. Provisioning timelines may vary based on the complexity of the deployment, number porting requirements, hardware availability, and network readiness at the Customer's location.

Customer acknowledges that VoIP Services require a functioning, adequate-bandwidth broadband Internet connection. Cannon VoIP is not responsible for service quality issues caused by Customer's Internet service provider, local network infrastructure, firewall configurations, or hardware not provided by Cannon VoIP.

4. Number Porting

Cannon VoIP will make commercially reasonable efforts to port Customer's existing phone numbers to our platform. Number porting is subject to approval by the losing carrier and may take 7 to 21 business days or longer. Cannon VoIP does not guarantee porting timelines or the successful port of any specific number. Customer is responsible for maintaining their existing service with the losing carrier until the port is confirmed complete. Cannon VoIP is not liable for any fees, penalties, or service disruptions caused by the losing carrier during the porting process.

Customers who wish to port numbers away from Cannon VoIP upon cancellation must submit a port-out request and comply with all applicable procedures. Cannon VoIP will cooperate with port-out requests in accordance with FCC regulations and our porting procedures. Customer is responsible for any port-out fees charged by the gaining carrier.

5. Acceptable Use Policy (AUP)

Customer agrees to use VoIP Services only for lawful purposes and in accordance with this Agreement. The following uses are strictly prohibited:

• Fraudulent or deceptive practices, including robocalling, spoofing caller ID in a manner that misleads recipients, or engaging in telemarketing without required consent or in violation of the Telephone Consumer Protection Act (TCPA) or applicable state law.
• Transmission of unsolicited communications in violation of applicable spam, CAN-SPAM, TCPA, or TRACED Act regulations.
• Use of services for illegal activities, including but not limited to harassment, stalking, threats, or the facilitation of criminal activity.
• Resale of VoIP Services to third parties without express written authorization from Cannon VoIP.
• High-volume automated calling or dialing that exceeds normal business use patterns without prior written authorization.
• Use of services in any way that interferes with or degrades the network quality, availability, or performance for other customers.
• Circumventing network security, attempting unauthorized access to Cannon VoIP systems, or reverse-engineering the platform.

Cannon VoIP reserves the right to immediately suspend or terminate services for any violation of this Acceptable Use Policy. Customer remains financially responsible for all service charges incurred prior to termination, including charges resulting from unauthorized use.

6. Service Level and Uptime

Cannon VoIP targets a monthly uptime availability of 99.9% for its hosted VoIP platform (excluding scheduled maintenance windows and circumstances beyond our control). In the event of service disruptions attributable to Cannon VoIP's infrastructure, Cannon VoIP will make commercially reasonable efforts to restore service promptly. Cannon VoIP will provide advance notice of scheduled maintenance that may impact service availability whenever reasonably practicable.

Cannon VoIP shall not be liable for service interruptions caused by: Customer's Internet service provider or broadband connection; power outages at Customer's location; Acts of God, natural disasters, or force majeure events; third-party infrastructure failures outside of Cannon VoIP's direct control; Customer's own equipment, configuration, or network.

7. Call Recording and Compliance

Cannon VoIP's call recording feature records telephone calls. Customer is solely responsible for compliance with all applicable federal, state, and local laws governing the recording of telephone conversations, including but not limited to state wiretapping and eavesdropping statutes, which may require that all parties to a call consent to being recorded ("two-party consent" or "all-party consent" states).

Customer agrees to indemnify and hold harmless Cannon VoIP from any claims, penalties, fines, or damages arising from Customer's failure to comply with applicable call recording laws. Cannon VoIP makes no representations or warranties regarding the legal compliance of call recording in any particular jurisdiction. Customer should consult legal counsel before enabling or using call recording features.

8. Emergency Services (E911) & Other Relevant 3-Digit Dialing

IMPORTANT NOTICE REGARDING E911 LIMITATIONS: VoIP E911 services differ from traditional landline 911 services. Customer should carefully read and understand the following limitations before using Cannon VoIP services as a primary phone service:

• E911 services are available only if Customer has registered a valid physical address for each VoIP device or line. It is Customer's sole responsibility to ensure that all registered E911 addresses are accurate and up to date.
• If Customer's device is moved to a different location, the E911 dispatch location may not reflect the actual physical location of the caller unless Customer has updated the registered address.
• E911 services may not function during a power outage, Internet service disruption, or service suspension due to non-payment.
• VoIP E911 calls may be routed to a general PSAP (Public Safety Answering Point) administrative line rather than the local emergency dispatch center, and automatic location information may not be transmitted.
• Cannon VoIP strongly recommends that customers maintain an alternative means of accessing emergency services, such as a traditional landline or cellular phone.

By activating VoIP Services, Customer acknowledges the E911 limitations described above and accepts responsibility for ensuring that all end users of the service are aware of these limitations. Cannon VoIP shall not be liable for any inability to make emergency calls due to the limitations described herein. 988 and 711 Routing Support: In accordance with FCC regulations, Cannon VoIP supports direct routing to the 988 Suicide & Crisis Lifeline and 711 Telecommunications Relay Services (TRS). These critical service calls are routed based on standard network protocols; however, just like standard E911, their functionality depends entirely on an active Internet connection, local power availability, and a properly configured account. Cannon VoIP shall not be liable for any failure to connect to 988 or 711 services due to local network or power failures.

9. Billing and Monthly Service Fees

VoIP Services are billed on a monthly basis unless otherwise specified in Customer's service quote. Monthly service fees are charged in advance. Usage-based charges, including per-minute long-distance calls, international calling, toll-free usage, and SMS/MMS overages, are billed in arrears based on actual usage. Cannon VoIP reserves the right to adjust pricing for VoIP Services with thirty (30) days' written notice to Customer. Continued use of services after a pricing change takes effect constitutes acceptance of the revised pricing.

Customer is responsible for all charges incurred on their account, including charges resulting from unauthorized access to their account or unauthorized use of their credentials. Customer must notify Cannon VoIP immediately upon discovering any unauthorized account access.

9A. Data Backup Responsibility

Customer is solely responsible for backing up and exporting all data, including call recordings, voicemails, SMS/MMS messages, and call detail records. Cannon VoIP is not a data backup service. Upon termination, access to all data will be removed and Cannon VoIP has no obligation to retain or provide copies of Customer data.

10. Service Suspension and Termination

Cannon VoIP reserves the right to suspend or terminate VoIP Services under the following circumstances:

• Non-payment of invoices as described in Section 4 of these Terms and Conditions.
• Violation of this Agreement, including the Acceptable Use Policy.
• Fraudulent or abusive use of the platform.
• At Customer's written request.
• At Cannon VoIP's sole discretion for business reasons, with thirty (30) days' written notice.

Upon termination, Customer's access to VoIP Services, including all hosted configurations, voicemail recordings, call recordings, and stored data, will be removed. Customer is responsible for exporting or backing up any data they wish to retain prior to service termination. Cannon VoIP is not responsible for data loss following account termination.

Cannon VoIP does not require fixed-term contracts for standard VoIP service. Service agreements are month-to-month unless otherwise specified in writing, and are subject to the Auto-Renewal and Monthly Billing terms in Section 3 of these Terms and Conditions. Customer may cancel services at any time with thirty (30) days' written notice. Cancellations do not relieve Customer of responsibility for outstanding balances or charges already incurred.

11. Hardware and Equipment

IP phones, VoIP adapters, and other hardware sold by Cannon VoIP are subject to the Return and Refund Policy in Section 2 of these Terms and Conditions. Hardware provided by Cannon VoIP for use with VoIP Services remains the property of Cannon VoIP if designated as "loaner" or "leased" equipment. Customer is responsible for the care and return of any such equipment upon service termination. Hardware purchased outright by Customer becomes Customer's property upon payment in full. If loaner hardware is not returned to Cannon VoIP within fourteen (14) days of service termination in good working order, Customer will be automatically billed the full MSRP of the unreturned hardware.

Customer is responsible for ensuring that their on-site network equipment (routers, switches, cabling, firewalls) is compatible with and properly configured for VoIP traffic. Cannon VoIP may provide network assessment services as a separate billable engagement. Cannon VoIP is not responsible for VoIP quality issues caused by Customer's network infrastructure.

11A. Minimum Network Standards

VoIP Services require a highly stable, low-latency broadband Internet connection with adequate symmetrical bandwidth. Customer acknowledges that local network issues—including but not limited to packet loss, high jitter, improper firewall configurations, internal double-NAT environments, or local network congestion—will directly degrade voice quality. Customer agrees that it is solely responsible for ensuring its local IT infrastructure meets Cannon VoIP's minimum requirements, which includes explicitly disabling SIP ALG (Application Layer Gateway) on all on-site routers and firewalls. Cannon VoIP's technical support is strictly limited to verifying the functionality of our hosted platform and cloud infrastructure; troubleshooting local network topology, running internal ethernet drops, or configuring third-party firewalls remains the sole financial and operational responsibility of the Customer or their designated Managed Service Provider (MSP).

12. Configuration and Administrator Responsibilities

Cannon VoIP will provide initial configuration of the hosted PBX environment as outlined in the Customer's service quote or onboarding documentation. After initial setup, Customer is responsible for the ongoing management of their phone system, including adding and removing extensions, modifying call routing, updating voicemail greetings, and managing user access, unless a managed services agreement is in place.

Customer is responsible for maintaining the security of their VoIP portal credentials. Customer must immediately notify Cannon VoIP of any suspected unauthorized access to their VoIP portal. Cannon VoIP is not liable for fraudulent calls or toll fraud resulting from compromised Customer credentials or insecure Customer configurations.

13. International Calling and Toll Fraud

International calling capabilities may be enabled or restricted on Customer's account based on their service plan and account standing. Customers with international calling enabled are solely responsible for all international call charges. In the event of suspected toll fraud, Cannon VoIP may suspend international calling or the entire account without prior notice to mitigate financial exposure. Customer remains responsible for all charges incurred prior to detection and suspension.

Cannon VoIP strongly recommends that customers enable account-level call blocking for countries they do not conduct business with and use strong, unique passwords for all VoIP portal and SIP device credentials. Toll fraud is a serious industry-wide threat and can result in significant financial liability to Customer.

14. Regulatory Compliance

Customer is solely responsible for ensuring that their use of Cannon VoIP's services complies with all applicable federal, state, and local laws and regulations, including but not limited to:

• FCC regulations governing the use of telecommunications services.
• TCPA (Telephone Consumer Protection Act) requirements for outbound calling and texting.
• HIPAA requirements if VoIP Services are used in connection with protected health information. Customer must contact Cannon VoIP to discuss HIPAA-compliant configurations and execute any required Business Associate Agreement (BAA).
• State telemarketing and do-not-call regulations.
• STIR/SHAKEN caller ID authentication framework requirements.
• Any other applicable telecommunications regulations in Customer's jurisdiction.

Cannon VoIP holds an FCC FRN (Filer Registration Number) 0034115378 and operates as a licensed telecommunications provider. However, Cannon VoIP makes no representations that the Customer's specific use of VoIP Services complies with all laws applicable to Customer's industry or operations. Customer should consult legal counsel for guidance on regulatory compliance specific to their business.

15. SMS and Business Messaging Compliance

SMS, Business Messaging, and A2P 10DLC Compliance: If Customer uses Cannon VoIP's SMS/MMS business messaging services, Customer must comply with all applicable regulations, including the TCPA, CTIA messaging guidelines, and stringent US mobile carrier requirements.

Customer explicitly acknowledges that US mobile carriers enforce A2P 10DLC (Application-to-Person 10-Digit Long Code) registration rules. Customer is solely responsible for providing complete, accurate, and verifiable business details required for 10DLC brand and campaign registration. Customer agrees to pay all associated registration, vetting, registry maintenance, and campaign submission fees.

Cannon VoIP reserves the right to immediately suspend or terminate SMS/MMS capabilities without notice if a Customer's messaging campaign is rejected, suspended, or flagged as non-compliant or spam by The Campaign Registry (TCR), mobile carriers, or upstream/downstream providers. Customer is solely responsible for all fines, penalties, or carrier-enforced pass-through fees resulting from non-compliant or unvetted messaging. Customer must provide a clear and compliant opt-out mechanism (e.g., "Reply STOP to cancel") for all outward messaging.

TCPA Warranties and Total Indemnification: Customer explicitly warrants and covenants that it has obtained prior express written consent from all message recipients prior to initiating any text or multimedia messages through Cannon VoIP's platform, in strict accordance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. Customer acknowledges that it acts as the sole "initiator" and "sender" of such messages. Customer agrees to fully defend, indemnify, and hold harmless Cannon VoIP, its wholesale carriers, and its upstream providers against any and all third-party claims, regulatory enforcement actions, statutory fines, or class-action lawsuits arising out of or relating to unauthorized, unsolicited, or non-compliant text messages sent via Customer's account.

Prohibition on Purchased Leads and Quiet Hour Restrictions: Customer explicitly warrants that all messaging and outbound automated calling utilizing Cannon VoIP systems strictly adheres to the "One-to-One Consent" doctrine. The use of bought, rented, third-party generated, or aggregated marketing lead lists is strictly prohibited; consent must have been provided directly and explicitly by the recipient to the Customer's specific business brand. Furthermore, Customer agrees to strictly respect recipient local time zones and covenants that no automated commercial, telemarketing, or promotional text messages or outbound interactive calls shall be transmitted outside of standard legal operational hours (8:00 AM to 9:00 PM local recipient time). Failure to maintain direct consent records or violating localized quiet hours constitutes an immediate material breach, allowing Cannon VoIP to permanently terminate SMS/MMS and outbound dialer capabilities without a cure period.

16. Data and Communications Privacy

Cannon VoIP processes Customer's communications data, including call metadata, voicemail, call recordings, and messages, in accordance with the Privacy Policy in Section 1 of these Terms and Conditions and applicable law. Customer is responsible for informing their employees, callers, and other users of the system about any monitoring, recording, or data retention practices in use on their account, in compliance with applicable law.

17. Intellectual Property

All software, platforms, interfaces, documentation, and technology provided by Cannon VoIP in connection with VoIP Services are the proprietary intellectual property of Cannon VoIP or its licensors. Customer receives a limited, non-exclusive, non-transferable license to use such technology solely for the purpose of accessing and using VoIP Services during the term of their service agreement. Customer may not copy, reverse engineer, decompile, or create derivative works based on any Cannon VoIP technology or platform.

18. Service Modifications

Cannon VoIP reserves the right to modify, update, or discontinue any feature, component, or aspect of VoIP Services at any time. Cannon VoIP will make reasonable efforts to provide advance notice of material changes. Continued use of VoIP Services following notification of changes constitutes Customer's acceptance of the modified services.

19. Disclaimer of Warranties for VoIP Services

VOIP SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CANNON VOIP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CANNON VOIP DOES NOT WARRANT THAT VOIP SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES. CANNON VOIP DOES NOT WARRANT THAT VOIP SERVICES ARE SUITABLE FOR USE IN ANY HIGH-RISK ENVIRONMENT, INCLUDING LIFE SUPPORT, MEDICAL DEVICES, OR EMERGENCY RESPONSE SYSTEMS, BEYOND THE E911 FUNCTIONALITY DESCRIBED IN SECTION 5.8.

20. Dealer and Reseller Partners

Cannon VoIP offers VoIP Services through authorized dealer and reseller partners as part of its Partner Program. Dealers and resellers are not agents of Cannon VoIP and have no authority to modify these Terms and Conditions, make representations on behalf of Cannon VoIP, or bind Cannon VoIP to any obligation not expressly stated in a written agreement. End customers onboarded through a dealer or reseller partner are bound by these Terms and Conditions in the same manner as direct customers. The relationship between Cannon VoIP and its dealer or reseller partners is governed exclusively by a separate Dealer Agreement executed between the parties. In the event of any conflict between a dealer's representations and these Terms and Conditions, these Terms and Conditions shall control.

21. MLTS and Multi-Line Compliance (Kari's Law & Ray Baum's Act)

Customer acknowledges that federal laws mandate strict emergency dialing configurations for Multi-Line Telephone Systems (MLTS). Customer is solely responsible for ensuring that its local network and phone configurations allow users to directly dial 911 without dialing a prefix (such as "9") to reach an outside line (Kari's Law). Customer further agrees to provide and maintain accurate, detailed "dispatchable location" data (including specific building, floor, suite, or room numbers where applicable) for every active device or endpoint to ensure public safety officials can precisely locate a caller (Ray Baum's Act). Cannon VoIP shall not be held liable for emergency routing failures resulting from Customer's failure to provide accurate dispatchable location data or improper outbound dialing configurations.

22. Caller ID (CNAM) and Outbound Spoofing Restrictions

Customer explicitly agrees that it will not configure, pass, or transmit outbound Caller ID (CNAM) information for any phone number that Customer does not legally own, lease, or have explicit regulatory authority to use. Customer acknowledges that Cannon VoIP actively participates in the STIR/SHAKEN caller ID authentication framework and reserves the right to token-verify, mathematically sign, or block any outbound traffic that fails caller identity authentication. Any intentional attempt to pass fraudulent or unassigned Caller ID information shall be deemed an immediate material breach of this Agreement and will result in instant account termination without prior notice.

23. Automated Security Mitigations and IP Lockouts

To defend our network against unauthorized brute-force registration attempts and dictionary attacks, Cannon VoIP utilizes automated infrastructure firewalls that monitor traffic anomalies. Customer acknowledges and accepts that if an on-site device, router, or local network user submits incorrect credentials multiple times, Cannon VoIP's automated system may permanently block the offending source IP address at the firewall level. Customer agrees that it is solely responsible for whitelisting its office network IP addresses with Cannon VoIP support and that any automated service disruption caused by a local security failure, password leak, or endpoint compromise is entirely the financial and operational responsibility of the Customer.

24. FCC "Know Your Customer" (KYC) Identity Verification Compliance

In accordance with Federal Communications Commission (FCC) regulations aimed at preventing illegal robocalling, caller ID spoofing, and telecommunications fraud, Cannon VoIP enforces mandatory "Know Your Customer" (KYC) screening protocols. Prior to service activation or the assignment/porting of any telephone numbers, Customer agrees to provide complete, accurate, and verifiable identity verification records. This may include, but is not limited to, official corporate formation documents, state-issued certificates of good standing, proof of a physical commercial presence (no P.O. boxes or un-nested virtual offices), and the specific intended commercial use case of the network. Cannon VoIP reserves the right to immediately delay provisioning, suspend active accounts, or reject service engagements if a Customer fails to clear identity verification or exhibits risk-based anomalies during verification. Pursuant to federal mandates, Cannon VoIP will securely retain all onboarding identity records for a minimum period of four (4) years following the termination of the service relationship.

25. Cloud Fax & Voicemail-to-Email Security Disclaimer

Customer explicitly acknowledges and agrees that Cannon VoIP's automated digital media delivery features—specifically Fax-to-Email, Email-to-Fax, and Voicemail-to-Email (audio attachments/notifications)—rely heavily on the public internet and third-party email infrastructure to transmit documents and recordings. Cannon VoIP acts strictly as a passive conduit for these media transmissions. The moment a digital fax or voicemail file is dispatched from Cannon VoIP's cloud infrastructure to Customer's designated email inbox, or when an outbound fax is initiated via email, the security, encryption, and privacy of that data depend entirely on Customer's own email hosting provider (e.g., Microsoft 365, Google Workspace) and local network environment. Cannon VoIP exercises zero control over, and completely disclaims any liability for, third-party email interceptions, unauthorized inbox access, unencrypted transport protocols (e.g., a lack of enforced TLS), or data breaches occurring on Customer's mail servers. If Customer handles highly sensitive, regulated, or confidential information (such as HIPAA-protected health data or financial records), Customer is solely responsible for consulting with their own Managed Service Provider (MSP) or IT professionals to ensure their email infrastructure is properly hardened, encrypted, and compliant.

26. Subpoenas, Law Enforcement Compliance, and Legal Process Fees

As an interconnected VoIP provider, Cannon VoIP complies with the Communications Assistance for Law Enforcement Act (CALEA) and all valid legal requests from government agencies, law enforcement, or civil litigants. Cannon VoIP reserves the right to disclose customer account records, call logs (CDRs), billing history, or media content (including voicemails and call recordings) without prior notice to the Customer when presented with a valid subpoena, search warrant, court order, or statutory equivalent. Customer hereby releases Cannon VoIP from any and all liability, claims, or damages arising out of or relating to our compliance with a legally binding government or judicial mandate.

To offset the administrative, legal, and engineering costs associated with locating, reviewing, extracting, and processing data for legal compliance, Cannon VoIP reserves the right to assess administrative processing fees. Except where prohibited by law, these fees will be billed directly to the Customer (if the request relates to an investigation of the Customer's account) or to the requesting party. Standard fees include a $150.00 base administrative intake fee, plus $100.00 per hour for engineering and data extraction labor, and $0.50 per page for physical document production.

27. High-Risk Use

Certain industries (including but not limited to debt collection, payday lending, adult services, cannabis, or high-volume outbound telemarketing) may require additional vetting, restricted features, or may be prohibited. Cannon VoIP reserves the right to decline or limit service to such industries.

28. VoIP Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CANNON VOIP OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO VOIP SERVICES, EVEN IF CANNON VOIP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CANNON VOIP'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO VOIP SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER FOR VOIP SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Accessibility Statement

Last Updated: June 23, 2026

Cannon VoIP is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). Cannon VoIP has conducted an accessibility review of its website and has remediated any issues identified during that review.

1. Software Recommendations and Settings

We recommend using the most current version (or the version released just prior to) of manufacturer's assistive technology applications, along with a current version of the browsers listed below. Please visit the individual manufacturer's website for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.

2. Screen Reader Applications

The following browser and screen reader application pairings are recommended for the best customer experience:

• Chrome and JAWS
• Mozilla Firefox and NVDA
• Chrome and TalkBack for Android devices
• Safari and VoiceOver for iOS and macOS devices

3. Recommended Settings

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

• Special characters: If required by your screen reading application, enable settings to automatically read any of these special characters: @, #, $, &, ', ", /, |, _, { }, [] and words with tilde or grave accented characters.
• Symbols: If required by your screen reading application, enable settings to automatically read these symbols: +, -, =, *, %, ^, ( ), < and >.

4. Supported Browsers

We recommend using the most current version (or the version released just prior to) of Chrome, Firefox, Safari, or Microsoft Edge.

5. Send Us Accessibility Feedback

If you are a person with a disability and would like to send us feedback about accessibility at Cannon VoIP, email legal@cannonvoip.com. Please do not include personal information. If you encounter an accessibility issue, specify the web page, and we will make all reasonable efforts to make that page accessible for all users.

6. Accessibility Contact Information

Legal: legal@cannonvoip.com
Billing: billing@cannonvoip.com
Support: support@cannonvoip.com
Phone: 817-973-1570
Address: Cannon VoIP LLC, 950 Post and Paddock Rd, Grand Prairie, TX 75050

Internet Circuit and Broadband Service Policy

Last Updated: June 23, 2026

Cannon VoIP offers Internet circuit procurement and provisioning services by acting as an authorized reseller for a portfolio of national and regional Internet service providers, including but not limited to AT&T, Frontier, Spectrum, CenturyLink/Lumen, and other carriers. Cannon VoIP facilitates the ordering, coordination, and provisioning of Internet circuits on behalf of Customer but does not own, operate, or maintain the underlying network infrastructure. All Internet services are delivered by the applicable third-party carrier.

1. Circuit Procurement and Provider Relationship

Cannon VoIP will present available Internet service options based on Customer's location, bandwidth requirements, and budget. While Cannon VoIP assists in identifying and ordering circuits, the Internet service provider (ISP) is solely responsible for installation, service delivery, network performance, and ongoing support of the circuit itself. Customer acknowledges that Cannon VoIP makes no guarantees regarding availability, pricing, installation timelines, or service quality of any third-party Internet provider.

2. Carrier Contracts and Direct Provider Agreements

Some Internet circuits require Customer to enter into a direct service agreement or term contract with the underlying carrier. Where a carrier-specific contract is required, that agreement is strictly between Customer and the carrier. Cannon VoIP is not a party to any carrier service agreement and assumes no liability for the terms, obligations, early termination fees, or enforcement provisions contained within any carrier contract. Customer is solely responsible for reviewing, understanding, and complying with all carrier contract terms prior to signing. Cannon VoIP strongly recommends that Customer retain a copy of any carrier agreement executed in connection with Internet service procurement.

3. Dedicated vs. Non-Dedicated (Shared) Circuits

Internet circuits fall into two general categories, and Customer should understand the distinction before ordering:

Dedicated Circuits: A dedicated circuit provides Customer with a fixed, guaranteed bandwidth allocation that is not shared with other users. Dedicated circuits are typically offered via fiber-based services such as Dedicated Internet Access (DIA) and are recommended for businesses with consistent high-bandwidth demands, latency-sensitive applications such as VoIP, or mission-critical operations. Dedicated circuits generally involve term contracts and higher monthly costs.

Non-Dedicated (Shared) Circuits: A shared or non-dedicated circuit provides bandwidth from a pool shared among multiple subscribers in the same service area. Speeds may vary based on network congestion, time of day, and local demand. Shared circuits include most standard business cable, DSL, and fiber-to-the-premises broadband products. While cost-effective, shared circuits may experience variable performance during peak usage periods. Cannon VoIP does not guarantee VoIP service quality on non-dedicated circuits and is not liable for voice quality degradation attributable to a shared Internet connection.

Customer acknowledges that it is their responsibility to select the appropriate circuit type for their operational needs. Cannon VoIP may make recommendations but is not liable for performance issues resulting from Customer's choice of a non-dedicated circuit.

4. Cannon VoIP Internet Circuit Cancellation Fee

A flat cancellation and administrative processing fee of $125.00 will be assessed by Cannon VoIP any time a Customer cancels an Internet circuit order, regardless of whether the circuit has been installed, is pending installation, or is still in the provisioning or processing stage with the carrier.

This fee is triggered at the moment Customer agrees to place the circuit order, regardless of the format in which that agreement was communicated. Qualifying authorizations include but are not limited to a recorded verbal authorization via telephone, written confirmation via email, submission of an online or paper order form, or execution of a signed quote or service document. Customer acknowledges that any of the above constitutes a binding order and that the $125.00 cancellation fee applies from that point forward should Customer choose to cancel for any reason.

The $125.00 fee covers Cannon VoIP's internal order management, provisioning coordination, and carrier communication costs and is separate from and in addition to any early termination fees, cancellation penalties, or remaining contract obligations imposed directly by the underlying Internet service provider. Customer remains solely responsible for any and all fees assessed by the carrier under the terms of their direct provider agreement.

5. Installation and Provisioning Timelines

Internet circuit installation timelines vary by carrier, circuit type, and location. Standard broadband circuits typically install within 5 to 15 business days. Dedicated or fiber-based circuits may require 30 to 90 days or longer depending on construction requirements and carrier capacity. Cannon VoIP will communicate estimated timelines as provided by the carrier but does not guarantee installation dates. Delays caused by the carrier, local permitting requirements, or Customer's site readiness are outside of Cannon VoIP's control and do not constitute a breach of this Agreement.

6. Customer Site Readiness

Customer is responsible for ensuring the service location is physically ready for circuit installation, including required electrical, conduit, mounting, and interior cabling. Delays attributable to Customer site readiness are outside of Cannon VoIP's control and do not constitute a breach of this Agreement.

7. Carrier Equipment

Equipment provided by the underlying carrier (modems, ONTs, routers, or other network terminating equipment) remains the property of the carrier unless otherwise stated in the carrier agreement. Customer is responsible for the care and return of carrier equipment in accordance with the carrier's terms, and for any fees the carrier assesses for lost, damaged, or unreturned equipment.

8. Service Issues and Troubleshooting

For service outages, performance issues, or technical support related to the Internet circuit, Customer should contact Cannon VoIP support as the first point of contact. Cannon VoIP will make reasonable efforts to assist in diagnosing whether an issue originates from Cannon VoIP-provided equipment or services versus the underlying Internet circuit provided by the carrier.

If Cannon VoIP or Customer determines that the issue is attributable to the Internet circuit itself and not to any equipment, platform, or service provided by Cannon VoIP, Customer should contact their Internet service provider directly for resolution. Cannon VoIP's support obligation ends at the point where the issue is confirmed to originate outside of Cannon VoIP's infrastructure, whether that determination is made by Cannon VoIP's technical support team or by Customer independently. Cannon VoIP may, as a courtesy, assist in opening a trouble ticket with the carrier on Customer's behalf, but assumes no obligation to do so and is not liable for carrier response times, repair windows, or service level commitments made by the carrier.

Cannon VoIP is not liable for service outages, degraded performance, or extended repair timelines attributable to the underlying carrier's network, regardless of the impact on Customer's VoIP or other services.

General Provisions

Last Updated: June 23, 2026

1. Electronic Communications

By using our services, you consent to receive all communications (including legal notices) electronically.

2. Assignment

Customer may not assign this Agreement without Cannon VoIP's prior written consent. Cannon VoIP may assign this Agreement without restriction.

3. No Waiver

Failure by Cannon VoIP to enforce any provision shall not constitute a waiver of that provision.

4. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Questions about these terms? Contact legal@cannonvoip.com or call 817-973-1570.